Privacy Policy

Introduction

This privacy policy outlines how I, Fiona Hasani, a licensed therapist and counsellor, collect, use, and protect your personal information when you engage with my therapy services. Your privacy is of utmost importance, and I am committed to safeguarding your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information I Collect

When you engage with my services, I may collect the following types of information:

• Personal Information: Name, date of birth, contact details (email address, phone number, home address).
• Health Information: Information related to your physical and mental health, medical history, and any other relevant information necessary for providing therapy services.
• Session Notes: Brief notes taken during or after therapy sessions to assist in the therapeutic process.
• Payment Information: Details required for processing payments, such as bank account information or transaction details.
• Communication Data: Emails, text messages, or other communications between us.

2. How I Use Your Information

Your personal information is used for the following purposes:

• Providing Therapy Services: To understand your needs and provide you with appropriate therapy and support.
• Communication: To communicate with you regarding appointments, therapy sessions, and any other relevant matters.
• Record Keeping: To maintain accurate records of your therapy, in compliance with legal and professional obligations.
• Payment Processing: To manage and process payments for services rendered.

3. Confidentiality

I am committed to maintaining the confidentiality of your personal information. All information shared during therapy sessions is confidential, with the following exceptions:

• Legal Obligations: I may be required to disclose information if there is a legal obligation to do so, such as in cases of risk of harm to yourself or others, child protection issues, or as required by a court order.
• Supervision: To ensure the quality of my practice, I may discuss your case with a professional supervisor. However, identifying details will be anonymised to protect your privacy.

4. Data Security

I take appropriate measures to protect your personal information from unauthorised access, loss, or misuse. This includes secure storage of physical records, encrypted digital storage, and secure communication channels.

5. Data Retention

Your personal information and session notes will be retained for a period of 5 years after the end of our therapeutic relationship, in accordance with legal and professional guidelines. After this period, your data will be securely destroyed.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information I hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information, subject to legal and professional obligations.
• Restriction: You have the right to request the restriction of processing your personal information in certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Data Portability: You have the right to request the transfer of your personal information to another service provider.

To exercise any of these rights, please contact me at fionahasanicounselling@gmail.com 

7. Changes to This Privacy Policy

I may update this privacy policy from time to time to reflect changes in legal requirements or my practices. Any updates will be posted on my website, and I will notify you of significant changes.

8. Contact Information

If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact me at:

Fiona Hasani

07561717509
fionahasanicounselling@gmail.com 

9. Complaints

If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

Acknowledgment

By engaging with my therapy services, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and protection of your personal information as described herein.